Frequently Asked Questions

DotsKart Logistics offers a comprehensive range of services including logistics solutions, transportation (road, air, ocean, and rail freight), warehousing and distribution, and custom logistics services tailored to specific business needs.

We provide logistics services across all 28 states and 8 union territories in India, with international shipping available to select countries worldwide. Our strategic network of facilities ensures efficient service delivery across the country.

You can request a quote by:

• Filling out the quote request form on our website
• Calling our customer service at +91 9876 543 210
• Emailing your requirements to info@dotskart.com
• Visiting one of our offices for a personalized consultation

DotsKart stands out with our commitment to technology-driven solutions, extensive pan-India network, industry-leading on-time delivery rates, and personalized customer service. Our instant shipment service and real-time tracking capabilities provide unmatched visibility and reliability.

We offer a full spectrum of transportation services including road freight (FTL and LTL), air freight, ocean freight (FCL and LCL), and rail freight. Each service is optimized for different shipping needs, timelines, and budget considerations.

For time-sensitive shipments, we offer express delivery options including same-day delivery within city limits, next-day delivery to major cities, and expedited air freight services. Our instant shipment service is specifically designed for urgent deliveries.

Yes, we have extensive experience handling oversized, heavy, and specialized cargo. Our team has the expertise and equipment necessary for safe and efficient transportation of non-standard shipments, including project cargo and hazardous materials.

Yes, we provide comprehensive international shipping services through our air and ocean freight options. We handle all aspects of international logistics including customs clearance, documentation, and compliance with international shipping regulations.

Our warehousing facilities include standard storage, temperature-controlled environments, high-security areas, and specialized storage for various product types. All facilities are equipped with modern racking systems and material handling equipment.

We use advanced warehouse management systems (WMS) that provide real-time inventory tracking, cycle counting, and stock level optimization. Our systems integrate with your business systems to provide seamless visibility and control over your inventory.

Our value-added warehouse services include:

• Kitting and assembly
• Labeling and repackaging
• Quality control inspections
• Returns management
• Cross-docking services
• Order fulfillment and e-commerce solutions

Our warehouses are equipped with 24/7 security monitoring, access control systems, fire protection systems, and regular security audits. We also maintain comprehensive insurance coverage for all stored goods.

You can track your shipment through multiple channels:

• Our website's tracking page using your tracking number
• Our mobile app available for iOS and Android
• SMS tracking by sending your tracking ID to our tracking number
• Email notifications with real-time updates
• Customer portal for business clients with comprehensive shipment visibility

Our tracking system provides detailed information including current location, estimated delivery time, delivery status, proof of delivery, and complete shipment history. For business clients, additional analytics and performance metrics are available.

Tracking information is updated in real-time as your shipment moves through our network. Each scan point and status change is immediately reflected in our tracking system, providing up-to-the-minute visibility.

Yes, you can opt to receive automated notifications via email, SMS, or push notifications through our app. These notifications can be customized to alert you about specific events such as pickup, transit updates, and delivery.

We offer a wide range of custom logistics solutions including supply chain optimization, customs and trade compliance services, specialized customer service, project logistics, and industry-specific solutions for retail, healthcare, manufacturing, and other sectors.

Our approach to custom solutions begins with a thorough consultation to understand your business, challenges, and objectives. We then conduct a detailed analysis of your current operations, design a tailored solution, and implement it with minimal disruption to your business.

Yes, our solutions are designed to integrate seamlessly with your existing systems including ERP, WMS, TMS, and e-commerce platforms. We offer API connectivity, EDI capabilities, and custom integration solutions to ensure smooth data flow between systems.

Yes, our team of logistics experts provides consulting services for supply chain optimization, network design, inventory management strategies, and process improvement. We help identify inefficiencies and implement solutions to enhance your supply chain performance.